diff --git a/src/store/messagesStore.js b/src/store/messagesStore.js
index 6dac72083d..b38bc5204f 100644
--- a/src/store/messagesStore.js
+++ b/src/store/messagesStore.js
@@ -1306,7 +1306,8 @@ const actions = {
 		for (const key in message.messageParameters) {
 			if (key.startsWith('mention')) {
 				const mention = message.messageParameters[key]
-				message.message = message.message.replace(`{${key}}`, `@${mention.name}`)
+				const mentionString = key.includes('mention-call') ? `**${mention.name}**` : `@"${mention.id}"`
+				message.message = message.message.replace(`{${key}}`, mentionString)
 			}
 		}
 
diff --git a/src/store/messagesStore.spec.js b/src/store/messagesStore.spec.js
index 44e00ba2b9..5519670131 100644
--- a/src/store/messagesStore.spec.js
+++ b/src/store/messagesStore.spec.js
@@ -1935,7 +1935,7 @@ describe('messagesStore', () => {
 			messageToBeForwarded = {
 				id: 1,
 				token: TOKEN,
-				message: 'Hello {mention-user1}, {mention-user2}',
+				message: 'Hello {mention-user1}, {mention-user2}, and {mention-call1}',
 				messageParameters: {
 					'mention-user1': {
 						id: 'taylor',
@@ -1943,15 +1943,20 @@ describe('messagesStore', () => {
 						type: 'user',
 					},
 					'mention-user2': {
-						id: 'adam',
+						id: 'adam driver',
 						name: 'Adam',
 						type: 'user',
 					},
+					'mention-call1': {
+						id: TOKEN,
+						name: 'Team X',
+						type: 'call',
+					},
 				},
 			}
 			targetToken = 'token-2'
 			messageExpected = cloneDeep(messageToBeForwarded)
-			messageExpected.message = 'Hello @Taylor, @Adam'
+			messageExpected.message = 'Hello @"taylor", @"adam driver", and **Team X**'
 			messageExpected.token = targetToken
 
 			// Act